Privacy Policy

Last updated: 01/09/25

1. Who We Are

Our Freedom is the data controller responsible for your personal data. If you have any questions about this policy,

2. Information We Collect

Identity & Contact Details – name, email, phone number, billing and shipping address.
Order & Payment Data – details of purchases, payment method (we never store full card details).
Account Information – login credentials if you create an account.
Communications – messages sent to customer service, feedback, or reviews.
Marketing Preferences – your choices for receiving promotions.
Technical Data – IP address, device information, browser type, cookies, and website usage data.

3. How We Use Your Information

Process and deliver your orders.
Manage payments, refunds, and exchanges.
Provide customer support and respond to enquiries.
Send order updates and service notifications.
Send marketing communications if you have opted in.
Improve our website, services, and customer experience.
Comply with legal, regulatory, and tax obligations.

4. Legal Basis for Processing

Contract – to process your order and provide services.
Consent – when you sign up for marketing emails.
Legal Obligation – for record-keeping, fraud prevention, or tax purposes.
Legitimate Interest – improving our website, protecting our business, and personalising services.

5. Sharing Your Data

We do not sell or rent your personal data. However, we may share it with trusted third parties, including:

Payment providers (e.g., PayPal, Stripe).
Delivery and courier services.
IT, hosting, and analytics providers.
Legal, regulatory, or fraud-prevention authorities when required.

All third parties are required to handle your data securely and lawfully.

6. Cookies & Tracking

Improve your browsing experience.
Remember your preferences and shopping cart.
Analyse site performance and traffic.
Deliver relevant advertising (where consented).

You can control or disable cookies in your browser settings. For more details, see our Cookie Policy.

7. How We Store & Protect Your Data

Your personal data is stored securely on encrypted systems.
Access is restricted to authorised staff only.
We retain your data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

8. International Data Transfers

If we transfer your personal data outside the UK or EU, we ensure that appropriate safeguards are in place (such as Standard Contractual Clauses) to keep your data safe.

9. Your Rights Under GDPR

Access – request a copy of the personal data we hold about you.
Rectification – request correction of inaccurate or incomplete data.
Erasure – request deletion of your data in certain circumstances.
Restriction – request limited use of your data.
Portability – request transfer of your data to another provider.
Objection – object to processing for marketing or legitimate interests.
Withdraw Consent – opt out of marketing at any time.

To exercise your rights, please contact us at ourfreedomuk@gmail.com.

10. Marketing Communications

You will only receive marketing messages if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting us directly.