Terms & Conditions

Last updated: 01/09/2025

Welcome to Our Freedom. By accessing and using our website ourfreedom.uk and purchasing products from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. About Us

The website www.ourfreedom.uk is operated by Our Freedom.

If you need to contact us: ourfreedomuk@gmail.com

2. Use of Our Website

• You must be at least 16 years old to use our Site or place an order.
• You agree not to misuse our Site, including attempting unauthorised access or interfering with its functionality.
• All content (text, images, logos) is owned by us and cannot be copied, reproduced, or used without permission.

3. Orders

• By placing an order, you confirm that all details provided are accurate and complete.
• All orders are subject to availability and acceptance by us.
• We reserve the right to refuse or cancel any order, including if payment cannot be authorised or there is an error in product information.

4. Pricing & Payment

• All prices are displayed in [currency] and include applicable taxes (unless otherwise stated).
• We accept payment via [insert payment methods: e.g., Visa, Mastercard, PayPal, etc.].
• Payment must be received in full before your order is dispatched.

5. Shipping & Delivery

• Delivery times provided are estimates only and not guaranteed.
• We are not responsible for delays outside of our control (e.g., courier issues, customs, strikes).
• Risk of loss passes to you once the order is delivered to your address.

6. Returns & Refunds

Our Returns Policy applies to all purchases. Key points:

• Items can be returned within 30 days of delivery, provided they are unworn, unused, unwashed, and in their original condition.
• Certain items are non-returnable for hygiene/customisation reasons (e.g., bottles, socks if unsealed, personalised items).
• Refunds are issued to the original payment method.
• You must contact us first, and we will provide the returns address by email.

Full details can be found in our [Returns Policy].

7. Exchanges

• Exchanges are only available for a different size of the same item (subject to availability).
• If the requested exchange is unavailable, a refund will be issued instead.

8. Faulty or Incorrect Items

• If you receive a faulty or incorrect item, please contact us immediately.
• We will cover the cost of return shipping in these cases and offer a replacement or full refund.

9. Gift Cards

• Gift cards are non-refundable and cannot be exchanged for cash.
• Refunds for purchases made with a gift card will be credited back to the gift card first.

10. Liability

Nothing in these Terms excludes or limits our liability where unlawful to do so (e.g., death, personal injury, fraud).

To the fullest extent permitted by law, we are not liable for:

• Losses not caused by our breach.
• Business-related losses (e.g., lost profits, data, or opportunities).
• Delays or failures caused by events outside our reasonable control.

11. Your Personal Data

We process your personal data in accordance with our Privacy Policy which complies with UK GDPR and EU GDPR requirements.

12. Changes to Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with an updated “last revised” date.

13. Governing Law

These Terms & Conditions are governed by the laws of England & Wales (or your local jurisdiction if different). Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.